Terms of Service
Last Updated May 23rd, 2025
Thank you for choosing Web Server. We look forward to building a long-term and successful relationship with you.
This is a legal agreement between PEWEO Sàrl (Web-Server.com) and you, which is effective as of the date you begin using this website (“Site”). It outlines the general terms and conditions that apply to your use of the Site and any product or service you access or purchase through it (collectively referred to as the ‘Services’). Depending on the specific Services you have selected, certain additional provisions may apply (“Service-Specific Provisions”). These Service-Specific Provisions are supplementary to, and not a replacement for, these general terms. Together with any policy and agreement referenced therein, they are an integral part of this Agreement. If there is any conflict between a Service-Specific Provision and a general term, the Service-Specific Provision shall prevail.
We are a Luxembourg-based company located at: 5, Montée des Aulnes, L-6611 Wasserbillig, Luxembourg. Unless otherwise indicated, the terms “we”, “us”, and “our” refer to PEWEO Sàrl, including its brands and associated entities operating collectively under PEWEO Sàrl. Our registered company and official company details are listed below:
Identification Number: RCSL B254008
VAT Number: LU33030425
Email: [email protected]
Phone: +352 272 731 15
Place of Jurisdiction: Luxembourg
1. Modification
You agree that we may, at our sole discretion, change this Agreement, the Services, and any related policies or agreements incorporated herein, from time to time. Such alterations or modifications will become effective immediately upon being posted on this Site. Your ongoing use of the Site or Services after any changes means you accept the Agreement as it’s been most recently updated. While we may, but are not obligated to, notify you of material changes to this Agreement via email, it remains your responsibility to keep your account (“Account”) information up to date. We are not responsible or liable in case you don’t receive an email notification. You should regularly check these Terms of Service to stay updated on any changes.
2. Your account
In order to access certain features of the Site or to use specific Services, you are required to create an Account. You represent and warrant that all information provided when creating your Account is accurate, up-to-date, and complete, and you agree to keep this information up-to-date at all times. You are required to inform us within five (5) business days of any change to previously submitted information. Failure to do so may constitute a material breach of this Agreement, at our discretion, and may lead to the suspension or termination of Services and closure of your Account. If we find that any information associated with your Account is incorrect, outdated, or incomplete, we may choose, at our discretion, to suspend or close your Account. You are entirely responsible for all activity associated with your Account, whether authorized by you or not. This includes maintaining the security of your login credentials, such as your customer ID, password, payment methods, and other authentication data. We highly recommend that you use a strong, confidential password and update it regularly. You must notify us immediately if you become aware of any security breach or unauthorized access to your account. While we are serious about security, we are not liable for any loss or damage resulting from unauthorized account access. However, you may be held liable for losses incurred by us or any third party due to such unauthorized access, regardless of the method used to gain entry into your Account.
3. Privacy
Your privacy is important to us. Our Privacy Policy is incorporated into this Agreement by reference and can be found HERE. The Privacy Policy outlines your rights and our responsibilities concerning the collection, use, and protection of your personal information.
4. General Rules of Conduct
4.1. By accessing and using the Site and Services, you accept to comply with this Agreement (including all incorporated policies and agreements) and commit not to use, promote, or encourage the use of the Site or Services for the following purposes:
A. To collect or harvest, or allow others to collect or harvest, any content, whether publicly or privately available, including personally identifiable information;
B. In a manner that violates applicable laws, regulations, or legal conditions to which either you or we are subject;
C. To participate in or promote child exploitation or pornography;
D. To engage in terrorism, violence, or harm against people, animals, or property;
E. To participate in or promote unsolicited bulk communication, spam, hacking, cracking, or denial of service attacks;
F. To disrupt, interfere, or try to gain unauthorized access to any computer system, network, server, or account beyond your granted permissions;
G. In violation of any intellectual property rights held by any individual or organization;
H. To infringe upon the privacy or publicity rights of any individual or entity;
I. To violate any confidentiality obligations owed to any person or organization;
J. To disrupt or interfere with the operation of this Site or any Services;
K. To forge any identity or to mislead others about the source, origin, or identity of any communication;
L. To violate any export or import law, regulation, or restriction by downloading, exporting, or re-exporting content without the appropriate approvals, licenses, or exemptions;
M. To distribute or install any harmful software such as viruses, worms, bugs, Trojan horses, or other interfering code that might harm or impair software or hardware, or compromise confidential information.
4.2. Any activities that violate or endanger system or network security are strictly prohibited and may result in both criminal and civil penalties. This includes, but is not limited to, unauthorized attempts to access, probe, or scan system security, authentication measures, or data. Additionally, interference with the service provided to any user, host, or network, such as through mail bombing, flooding, or forging packet headers, is prohibited.
4.3. You are prohibited from bypassing, disabling, or otherwise interfering with security features of this Site or the Services, including those that are designed to prevent or restrict the copying of content or enforce usage limitations on the Site or Services.
4.4. When requested, you agree to provide government-issued photo identification and/or business identification to verify your identity.
4.5. You will not copy, redistribute, or distribute any part of this Site or the Services without our prior written consent.
4.6. You will not modify, alter, or change any part of this Site, the Services, or any related technologies.
4.7. Without prior written approval, you will not resell or provide the Services or associated technologies for commercial purposes.
4.8. You acknowledge that we may contact you by phone or send you an email regarding your account. For training, technical compliance, and record-keeping purposes, any and all calls or emails might be recorded. Except where prohibited by applicable laws and as set forth in our Privacy Policy, you agree that such recording and storage are permitted. Furthermore, you agree that, to the extent permitted by law, such recordings and communications may be used in any legal proceedings in which we are involved.
4.9. We reserve the right, at our discretion, to deny, cancel, terminate, suspend, or limit access to this Site or any Services (including domain registration services) to any user who engages in unlawful or inappropriate conduct, or who violates the terms of this Agreement. If we determine, at our sole discretion, that you have breached these terms, we may suspend and/or terminate your access to the Services, with no obligation for a refund or liability.
5. Content monitoring; Termination policy
We generally do not pre-screen or actively monitor the content you publish on our Site or on any website hosted through our Services. That said, we reserve the right (without assuming any obligation) to review such content at our discretion. If we choose to review content and determine, in our sole judgment, that it is unsuitable and/or does not align with the terms of this Agreement, we have the right to take any corrective measures we consider appropriate. This may include, but is not limited to, removing the offending content and/or suspending or terminating your access to this Site or to any part of the Services (regardless of whether the Service is related to the content in question). In the event that your access to this Site or any of the Services is terminated, we may, at our absolute discretion, delete and permanently remove any data or files associated with the Service, including data you have stored on our servers. Please note that if your Account/Services are limited, suspended, or terminated because of a violation of this Agreement, you will not be eligible for any refund.
6. Storage, Backups and Security
6.1. You acknowledge and agree that it is your responsibility to back-up all content uploaded, stored, or published via our Site or Services so that you can access and use it when needed. We do not guarantee that any data or account information will be backed up by us, and you accept the risk of possible data loss. Optional backup options may be available as part of our cloud-based services, where your data is possibly stored across multiple server locations, including those outside the European Union. If you subscribe to our Backup Services, additional terms and conditions may be applicable.
6.2. You are solely responsible for all actions, omissions, and charges that occur under your account or as a result of access to the Site or Services using your credentials. This includes responsibility for any content stored, displayed, linked, or transmitted through our infrastructure. Your responsibilities include, but aren’t limited to:
A. Preventing loss or damage to your stored or transmitted content;
B. Maintaining your own independent copies and backups of all data;
C. Protecting the security, integrity, and confidentiality of your account and any content you store or transmit through our systems; and
D. Keeping your password(s) confidential and secure.
6.3. We do not commit to archiving any aspect of the Site or Services and accept no responsibility for any loss, corruption, or destruction of content you upload, store, or publish using our platform. Additionally, our Services are not intended to support a PCI (Payment Card Industry) compliant environment and should not be used for activities that require such compliance.
7. Non-exclusive License
Any content or software made available to you is licensed, not sold, on a non-exclusive, non-transferable basis for your individual use in connection with the Services you have purchased from us, and only for the duration of your valid subscription.
All rights, including copyrights and other intellectual property rights associated with such content or software, are either owned by us or by third parties from whom we have secured the appropriate licenses. You acknowledge that no ownership rights are being transferred to you. We or our licensors hold all rights to the software. The license granted to you is limited to use solely in the manner that is customary and consistent with the nature of the Services provided. You are strictly prohibited from removing, altering, or concealing any copyright, trademark, or proprietary notices included within the content or the software. You are allowed to use the licensed software on only one device at a time. Using it on multiple devices at the same time isn’t permitted. You agree not to reverse engineer, break apart, decompile, or try to extract the source code of the software. Additionally, you may not alter, upgrade, or modify the software, nor merge it with other software, create derivative works, or use unauthorized plug-ins except when such tools are specifically made available or approved by us for your use. Your access to and use of any third-party-owned software or content is subject to the agreements we have in place with those third-party providers. In cases where separate agreements or consents are required for third-party software, you agree to comply with and honor those terms. We may share required personal information with such providers as needed to grant you access to these tools or content. All software and related services are delivered to you strictly “as is,” with no warranties, whether express or implied, including but not limited to implied warranties of merchantability or fitness for a specific purpose.
We may update, change, or remove any software or content available on our Site or Services at any time, at our discretion. You agree to cooperate with any required updates or modifications and acknowledge that this Agreement, along with any relevant third-party software licensing terms, will continue to apply to all future versions or updates.
8. Availability of Website/Services
Subject to the terms set forth in this Agreement or any applicable Service Agreement, we will make commercially reasonable efforts to ensure that the Site and related Services are available on a continuous basis (24/7). However, you understand and agree that access to the Site or Services may occasionally be unavailable or interrupted due to various reasons, including but not limited to hardware or software malfunctions, scheduled maintenance, repairs, upgrades of systems, or circumstances beyond our reasonable control. These may include, without limitation, disruptions in telecommunications or internet services, congestion of networks, cyber-attacks, or other unexpected failures. You further acknowledge and agree that the uninterrupted availability of the Site and Services cannot be guaranteed. As such, we assume no responsibility or liability to you or any third party for any downtime, inaccessibility, or service interruptions that may occur.
9. Fees, Payment, and Refund Policy
9.1. You confirm receipt of information detailing the Services you have selected and their corresponding rates and fees. By proceeding with any purchase, you agree to pay all applicable charges at the time of ordering. All payments are due immediately and are non-refundable, unless expressly stated otherwise in our official Refund Policy. This applies even if the Services are suspended, cancelled, or transferred before the expiration of the agreed term.
9.2. If you enrolled in a monthly billing plan, your billing date will align with the calendar date of your initial purchase. In cases where that date falls after the 28th, your billing date will be set to the 28th of each month by default. For annual (or multi-year) plans with automatic renewal selected, Services will automatically renew upon the expiration of the current term, and the payment will be charged to your designated payment method based on our current pricing at that time.
9.3. If we are unable to receive the full payment for Services provided, we have the right to reduce or downgrade your Services to a level that corresponds with the amount successfully charged by your payment provider. In case any penalty or processing fee is incurred as a result of a failed payment attempt, you will be responsible for paying that charge. We may pursue all available remedies to recover any outstanding balance, which may include, but is not limited to, immediate suspension or termination (without prior notice) of your Services, including domain names.
9.4. We retain the right to charge reasonable administrative fees for services that fall outside the normal scope of our standard offerings. This may include, but is not be limited to, costs associated with processing intellectual property disputes (such as UDRP claims), DMCA takedown notices, or complaints from third-parties. Any additional costs incurred by us in managing such matters may be passed on to you.
9.5. All transactions are processed in the currency indicated at the time of purchase on our Site or via our Services. This may be in GBP (£), EUR (€), or USD ($). Your payment provider will be charged in the displayed official currency. Although we may offer approximate conversions into other currencies during the checkout process, these are only estimates. You acknowledge and accept that the actual charge may differ due to exchange rate variations or third-party fees. We make no guarantee thatthat the estimated converted price will be the same as the amount charged by your provider. Additional charges such as currency conversion fees and applicable VAT based on your billing address may also apply and will be displayed during checkout.
9.6. While pricing is generally determined based on the Service selected, we reserve the right to adjust pricing at our sole discretion and may offer different rates to different customers. Updated pricing will be published on our Site and take effect immediately. If you are on a recurring subscription plan, any price change will be automatically applied upon the renewal of your subscription term.
TO AVOID SERVICE INTERRUPTIONS OR UNINTENDED/ACCIDENTAL CANCELLATIONS, ALL SERVICES ARE SUBJECT TO AUTOMATIC RENEWAL. RENEWALS OCCUR IMMEDIATELY AT THE END OF YOUR SELECTED BILLING PERIOD (E.G., MONTHLY OR ANNUALLY). UNLESS YOU DISABLE AUTOMATIC RENEWAL IN YOUR ACCOUNT SETTINGS, WE WILL AUTOMATICALLY CHARGE THE PAYMENT METHOD ON FILE TO REACTIVATE THE APPLICABLE SERVICES. YOU ARE RESPONSIBLE FOR MAINTAINING YOUR PAYMENT UP-TO-DATE AND FULLY FUNDED TO COVER RENEWAL CHARGES.
10. Discontinuation of Services
10.1. We can at any time, reserve the right to discontinue, suspend, or make significant changes, whether material or otherwise, to any of our Services, with or without cause. These actions may be taken at our sole discretion and may occur without prior notification.
10.2. In the event that we decide to discontinue providing a particular Service, we will make reasonable efforts to inform you ahead of time, subject to practical and technical limitations. It remains your sole responsibility to take prompt action to secure your content, data, and implement any necessary replacements or transitions. Where possible, we will either:
(1) migrate you or your account to a comparable or updated version of the Service, if such an alternative is available, you acknowledge and take full responsibility for any consequences, including loss or damage, that may result from this migration;
(2) issue a prorated service credit to your account, which can be applied toward future charges; or
(3) offer a refund for the unused part of the Service, adjusted accordingly.
We won’t be responsible to you or any third party for any changes, pauses, or termination of any of our Services.
11. Disclaimers & Liability Limitations
YOU UNDERSTAND AND AGREE THAT USING THIS WEBSITE AND ITS SERVICES IS DONE SOLELY AT YOUR OWN RISK. ALL SERVICES AND CONTENT AVAILABLE ON THIS SITE ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND THIRD-PARTY SERVICE PROVIDERS, EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER STATUTORY, EXPRESS, OR IMPLIED. THIS INCLUDES, BUT IS NOT LIMITED TO, IMPLIED WARRANTIES REGARDING TITLE, MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES REGARDING:
(1) THE SUITABILITY OR PERFORMANCE OF THE WEBSITE OR SERVICES FOR YOUR INTENDED PURPOSES, INCLUDING UNINTERRUPTED OR ERROR-FREE OPERATION;
(2) THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT PROVIDED ON THIS WEBSITE OR THROUGH ANY LINKED SITE OR SERVICE;
(3) THE LEGITIMACY, ACCURACY, OR EFFECTIVENESS OF ANY ADVERTISEMENT DISPLAYED THROUGH OUR SERVICES; OR
(4) THE ACCESSIBILITY, OPERATIONAL CONTINUITY, OR FUNCTIONALITY OF SERVICES HOSTED ON OUR SITE OR THROUGH ANY THIRD-PARTY PROVIDER.
NO ORAL OR WRITTEN ADVICE, GUIDANCE, OR INFORMATION OFFERED BY US, INCLUDING FROM OUR EMPLOYEES, REPRESENTATIVES, OR CUSTOMER SUPPORT TEAMS, WILL CREATE ANY WARRANTY OR GUARANTEE OF ANY KIND. YOU AGREE NOT TO RELY ON SUCH INFORMATION AS A SUBSTITUTE FOR YOUR OWN DUE DILIGENCE.
THIS ENTIRE DISCLAIMER OF WARRANTIES WILL REMAIN IN FULL EFFECT AND SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS SITE AND ITS SERVICES, TO THE EXTENT ALLOWED BY APPLICABLE LAW.
12. Limitation of Liability; Waiver and Release.
UNDER NO CIRCUMSTANCES WILL WE, INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR ANY THIRD-PARTY SERVICE PROVIDERS, BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF DATA, LOSS OF PROFITS, INTERRUPTION OF BUSINESS OPERATIONS, OR COSTS INCURRED IN OBTAINING SUBSTITUTE GOODS OR SERVICES. SUCH DAMAGES CAN RESULT FROM ANY LEGAL THEORY, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU EXPRESSLY AGREE TO RELEASE AND FOREVER DISCHARGE US, ALONG WITH OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND THIRD-PARTY PROVIDERS, FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, CAUSES OF ACTION, DAMAGES, OR OTHER LEGAL OBLIGATIONS OF EVERY NATURE, WHETHER KNOWN OR UNKNOWN, INCLUDING THOSE LISTED IN THIS SECTION.
ADDITIONALLY, YOU ACKNOWLEDGE AND AGREE THAT OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR IN CONNECTION WITH THE SERVICES SHALL NOT, UNDER ANY CIRCUMSTANCES, EXCEED THE LESSER OF: (A) THE TOTAL FEES PAID BY YOU TO US FOR SERVICES DURING THE PRIOR TWELVE (12) CALENDAR MONTHS, OR (B) ONE THOUSAND EUROS (€1,000.00).
THE ABOVE LIMITATION OF LIABILITY SHALL REMAIN IN EFFECT TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW AND WILL CONTINUE TO APPLY EVEN AFTER THIS AGREEMENT OR YOUR USE OF THIS WEBSITE OR OUR SERVICES ENDS.
13. Indemnification
You agree to defend, indemnify, and keep harmless us, along with our officers, directors, employees, agents, and any affiliated third-party service providers (collectively referred to as the “Indemnitees”), from and against any and all claims, liabilities, losses, expenses, damages, and costs of any kind (including, but not limited to, reasonable legal fees) incurred by or asserted against any Indemnitee that arise directly or indirectly from (A) your use of or access to this website or any of our Services; (B) your violation of any provision within this Agreement or any related policy or agreement incorporated by reference; (C) your infringement or alleged infringement of the rights of any third party, including but not limited to intellectual property rights or proprietary rights; and/or (D) your violation of any applicable law, regulation, or governmental rule in any relevant jurisdiction. These indemnification responsibilities will remain in full force and effect even after the termination or expiration of this Agreement or your use of the website or the Services associated with it.
14. Compliance With Local Laws
We do not make any representations or warranties that the content provided on this Site or through our Services is suitable, lawful, or compliant in every country or jurisdiction. Accessing this Site or utilizing our Services from regions where such content or Services are deemed illegal is strictly prohibited. If you choose to access the Site or use the Services from outside our main operating region, you do so at your own risk and are entirely responsible for complying with all local laws, rules, and regulations. We are not liable to you or any third party for any consequences that result from not adhering to these legal requirements.
15. Termination
You understand and accept that it’s your responsibility to let us know if you decide to stop using the Site or any of our Services. Such notice should be submitted no sooner than ten (10) days and no later than three (3) days prior to your scheduled billing date. Termination requests made during an active subscription period will not be eligible for any refunds. Additionally, upon termination, all unused service credits will be forfeited and rendered void.
16. Notices
You agree that any notices we are required to deliver under this Agreement shall be considered properly given if sent via the contact details registered with your account or Services.
17. Final Agreement
This Agreement, together with all policies and guidelines incorporated herein, as may be updated from time to time, constitutes the entire and exclusive understanding between you and us and it supersedes and replaces any and all prior agreements, proposals, representations, or communications, whether oral or written, regarding the subject matter herein. Any changes or updates to this Agreement will only be valid if they’re put in writing, signed by both you and an authorized company representative, clearly reference this Agreement, and clearly express the intent to modify it. Accordingly, please note that any verbal or written communications you may receive, in connection with the provision of Services, including those from our support team, do not constitute a modification or amendment of this Agreement.
18. No Agency Relationship
Nothing in this Agreement is meant to create an agency, partnership, joint venture, or any other similar relationship between the parties. Each party agrees not to suggest or imply otherwise, whether explicitly, implicitly, by conduct, or in any other manner.
19. Waiver
No part of this Agreement will be treated as waived unless the waiver is written down and signed by the party choosing to waive it. If we don’t enforce a particular part of this Agreement at any given time, that doesn’t mean we’ve given up our right to enforce it later. Also, waiving a specific violation doesn’t mean we’re waiving the entire rule or any future violations of it.
20. Enforceability
If a court with proper authority finds any part of this Agreement to be invalid or unenforceable under the law, the rest of the Agreement will still remain fully effective. The invalid or unenforceable provision shall be construed, to the maximum extent allowed, in a manner that reflects the original intent of the parties while maintaining enforceability.
21. No Third-Party Beneficiaries
This Agreement, along with any rules, regulations, or policies incorporated herein, is intended solely for the benefit of the parties to it. This Agreement doesn’t give any rights or advantages to anyone outside the two parties involved.
22. Successors and Assigns
This Agreement applies to and benefits both parties, as well as their legal heirs, successors, and anyone officially assigned.
23. Assignment and Resale
Except as explicitly stated in this Agreement, you may not transfer or assign your rights or obligations under this Agreement, whether by levy or operation of law. Any attempt to transfer this Agreement without permission will be considered invalid and could be treated by us as a violation of the Agreement. We have the right to assign all or any part of our rights or obligations under this Agreement at our sole discretion, without needing prior notice or your consent.
24. Force Majeure
Neither party will be seen as breaking this Agreement or held responsible for delays, failures, or interruptions in fulfilling their duties if those issues are caused by events beyond their reasonable control. Such events include, but are not limited to: earthquakes; floods; fires; storms; act of God; natural disasters; war; terrorism; armed conflicts; labor disputes (including strikes, lockouts, or boycotts); supplier delays, shortages, or failures; or governmental actions, laws, regulations, directives, or orders from any authority (federal, state, local, or otherwise) asserting jurisdiction over the parties. This also applies to any other cause or circumstance whether similar or dissimilar in nature, not reasonably foreseeable or preventable by the affected party, provided that the party relying upon this section (i) notify the other party in writing within five (5) days of discovering the force majeure event, and (ii) make all commercially reasonable efforts to minimize the impact of the event on its performance obligations. If the force majeure event continues for more than thirty (30) consecutive days, we reserve the right to terminate this Agreement immediately. Please note, however, that this clause does not excuse or apply to delays or difficulties in making payments that are otherwise due.
25. Headings
The section headings in this Agreement are provided for convenience and organizational purposes only. They do not define, limit, interpret, or otherwise affect the meaning or scope of any section or in any way affect such section.
26. Links to Third-Party Websites
This Site and the Services may include links to third-party websites that we neither own nor control, and we do not accept any responsibility or liability for the content, terms and conditions, privacy policies, or practices of any of these external websites. We strongly recommend you review the applicable terms, privacy policies, and other legal documents of any third-party site you may visit. By using this Site or the Services, you expressly agree to release us, along with our officers, directors, employees, agents, affiliates, and service providers, for any liability resulting from your access to or use of such third-party websites.
27. OTHER RIGHTS RESERVED
We explicitly reserve the right, at our sole and absolute discretion, to deny, cancel, terminate, suspend, restrict, or alter access to or control of any Account or Services (including the cancellation or transfer of any domain name registration) for any reason, including but not limited to the following: (A) to correct any errors made in the provision or registration of Services (including domain name registrations); (B) to uphold the stability and integrity of, and correct errors caused by, any domain name registry or registrar; (C) to aid in the detection and prevention of fraud/abuse activity; (D) to comply with applicable laws, regulations, legal processes, or governmental requests, including court orders, subpoenas, or law enforcement inquiries; (E) to enforce any applicable UDRP or other dispute resolution process; (F) to protect ourselves or our officers, directors, employees, agents, affiliates, or service providers in the face of actual or potential legal or equitable action, regardless of merit; (G) to prevent exposure to potential civil or criminal liability for ourselves or our officers, directors, employees, agents, affiliates, or service providers; or (H) to address what we, in our sole judgment, consider an excessive number or seaverity of complaints concerning your use of this Site, your Account, or any Services.
28. Intellectual Property
Unless otherwise provided by you as part of your use of the Services, all content available on this Site and through our Services, including, but not limited to, software, code, APIs, text, graphics, images, audio, music, video, and interactive features and the trademarks, service marks, and logos (“Web Server Content”), are either owned by us or licensed to us for use. These materials are protected under copyright, trademark, patent, and other intellectual property laws applicable in Luxembourg and other jurisdictions.
All Web Server Content is provided to you exactly as it is, as available, and with any existing issues, strictly for your personal and non-commercial use with the Site and Services. You are not permitted to download, reproduce, modify, distribute, transmit, display, sell, license, or otherwise use any Web Server Content either directly or indirectly, for any purpose without our prior express written authorization. Nothing in this Agreement or any related policies shall be interpreted as granting you any rights, licenses, or ownership in our intellectual property, including copyrights, trademarks, or patents. All rights not expressly granted to you remain reserved by us in full.
29. English Language Governs
This Agreement, including all related rules, policies, and any applicable service-specific terms (collectively referred to as the “Agreement”), is prepared and enforceable in the English language. Any translation provided to you is offered solely for convenience. To the maximum extent allowed by law, if there’s any difference or conflict between the English version and a translated one, the English version will take priority and be considered the official version. Where a translated version is required by law to be provided to you and deemed legally binding (1) both language versions shall be considered equally valid; (2) you confirm that you have reviewed both the English and translated versions and agree they are materially consistent; and (3) in case of any discrepancy between the two versions, even if the translated version prevails as required by law, it shall be interpreted in a manner consistent with the mutual intent expressed in the original English version.
30. Beta Services
From time to time, we may make available certain services in a “beta” phase meaning a pre-release version not generally available to the public (“Beta Services”). If you choose to access or use any of our Beta Services, such use will be subject to the additional terms and conditions set out in this section.
All Beta Services are experimental in nature and may not function as expected and may result in operational failures. Your use of these services is at your own risk and may result in complete loss of functionality or loss or corruption of data or service instability. All Beta Services are provided “as is” without warranties of any kind, and we strongly advise against using them if you are unable to tolerate the risks of potential functionality loss or data corruption. We reserve the right to update, alter, or stop offering any Beta Service at any time, without prior notice or responsibility. Should a Beta Service later become available as a full release, you acknowledge that the final version may differ significantly from the Beta version and may not be compatible with it or any systems used in conjunction. Customer support for Beta Services may be limited or unavailable. By using Beta Services, you agree to provide us with feedback regarding your experience in using the Beta Services, in the format and level of detail we may reasonably request.
You grant us the unrestricted right to use, reproduce, and incorporate all or part of your feedback for any purpose, including product development purposes or inclusion within publicity, press materials and marketing collateral. You also agree that all intellectual property related to your feedback or created through your use of the Beta Services will be exclusively owned by us, and you hereby assign all associated rights to us. You further agree to treat any non-public information related to the Beta Service(s), including your usage experience and feedback, as confidential, and that we may disclose such information at our discretion, you agree not to disclose any part of it to others, except when submitting feedback directly to us. Beta Services are provided “as is,” “as available,” and “with all faults.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
31. Contact Information
If you have any questions regarding this Agreement, you may contact us via email or postal mail at the address below:
PEWEO Sàrl – Legal Department
5, Montée des Aulnes, L-6611 Wasserbillig, Luxembourg
Email: [email protected]
Phone: +352 272 731 15
Our DMCA agent is duly registered with the United States Copyright Office and any other relevant jurisdictions as required by applicable law.
Our Data Protection Officer, where necessary, is registered with the competent Luxembourg authorities and/or other applicable regulatory bodies.
32. Third Party Content
If you choose to sell or resell advertising or web space to third parties, then you are fully responsible for the content of such advertising and the actions of the third parties involved. You may not sell or resell advertising or web space that represents more than 20% of any webpage. Additionally, you are prohibited from selling or reselling advertising or web space if (in our sole discretion) it results in the resale of any of our Services. Should we determine that you are engaging in any prohibited activities, we reserve the right to suspend or terminate your Account and/or Services. Alternatively, we may require you to accept and comply with our Reseller Agreement, which can be found HERE, the terms are incorporated by reference into this Agreement.
We retain the absolute right to reject any advertising or third-party content that is illegal, offensive, or otherwise violates this Agreement, any policies or regulations, or applicable law. Any such violation could lead to your account being suspended or terminated right away. It’s your responsibility to keep an eye on all domain transfers, renewals, and orders. Should any errors occur, you are required to notify us immediately of the error. We are not liable for any damages resulting from or related to failures or delays in domain registration, transfers, or renewals. All other provisions of this Agreement, including warranty and liability limitations, apply.
33. Governing Law
Any and all contractual agreements between you and us shall be exclusively governed by and interpreted in accordance with the laws of the of the country of Luxembourg, excluding its conflict of law principles and the provisions of the United Nations Convention on Contracts for the International Sale of Goods.
34. Additional Terms for German Customers Only
All contractual agreements between you and us (with “you” referring to our commercial contractual partner as an “Entrepreneur” within the meaning of Section 14 of the German Civil Code (BGB)) shall be exclusively governed by and interpreted in accordance with the laws of the Grand Duchy of Luxembourg, excluding its conflict of law principles and the United Nations Convention on Contracts for the International Sale of Goods.
CONSUMERS (AS DEFINED IN §13 BGB) HAVE THE RIGHT TO WITHDRAW FROM THIS AGREEMENT WITHIN FOURTEEN (14) DAYS WITHOUT STATING A REASON.
THE WITHDRAWAL PERIOD IS FOURTEEN (14) DAYS FROM THE DATE OF CONCLUSION OF THE CONTRACT. TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM
PEWEO Sàrl – Legal Department
5, Montée des Aulnes, L-6611 Wasserbillig, Luxembourg
Email: [email protected]
BY MEANS OF A CLEAR DECLARATION (E.G., A LETTER SENT BY POST OR AN EMAIL) STATING YOUR DECISION TO REVOKE THIS AGREEMENT. YOU MAY, BUT ARE NOT REQUIRED TO, USE THE FOLLOWING SAMPLE WITHDRAWAL FORM:
To PEWEO Sàrl – [email protected]:
I, [Full Name], HEREBY REVOKE THE AGREEMENT CONCLUDED WITH PEWEO SÀRL BY [Full Name of Customer] REGARDING THE FOLLOWING SERVICE(S):
Service Ordered: _________________________
Date of Order: _________________________
Full Name of Consumer(s): _________________________
Address of Consumer(s): _________________________
Signature of Consumer(s): _________________________
Date: _________________________
TO COMPLY WITH THE WITHDRAWAL DEADLINE, IT IS SUFFICIENT THAT YOU SEND YOUR NOTICE OF WITHDRAWAL BEFORE THE END OF THE WITHDRAWAL PERIOD.
IF YOU WITHDRAW FROM THIS AGREEMENT, WE WILL REIMBURSE ALL PAYMENTS RECEIVED FROM YOU, INCLUDING DELIVERY CHARGES (EXCEPT ANY ADDITIONAL COSTS INCURRED IF YOU SELECTED A DELIVERY METHOD OTHER THAN THE STANDARD OPTION OFFERED BY US), WITHOUT UNDUE DELAY AND NO LATER THAN FOURTEEN (14) DAYS FROM THE DATE WE RECEIVE YOUR WITHDRAWAL NOTICE. REIMBURSEMENT WILL BE MADE USING THE SAME PAYMENT METHOD YOU USED FOR THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE.
IF YOU HAVE REQUESTED THAT WE BEGIN PROVIDING SERVICES DURING THE WITHDRAWAL PERIOD, WE RESERVE THE RIGHT TO CHARGE A REASONABLE AMOUNT REFLECTING THE PROPORTION OF SERVICES ALREADY RENDERED UP TO THE TIME OF YOUR WITHDRAWAL.
Service-Specific Provisions
The following Service-Specific Provisions are hereby included as a part of this Agreement.
Resellers
Effective as of May 7, 2025
If you choose to resell any of our Services to third parties (your customers), you are required to accept and comply with the terms outlined in our Reseller Agreement, available HERE. The provisions of the Reseller Agreement are incorporated by reference into this Agreement. As a Reseller, you are additionally responsible for the actions and omissions of your customers. Each of your customers must agree to the terms of this Agreement as a condition of purchasing Services through you. We reserve the full right to reject any of your customers at our sole discretion, particularly if they are deemed objectionable through act or omission, they breach any provision of this Agreement, any policy or regulation, or any applicable law. We also retain the right to suspend or terminate any customer’s account or access to Services due to any such violations, through act or omission, they breach any provision of this Agreement, any policy or regulation, or any applicable law. Please note that all other terms and conditions of this Agreement, including but not limited to limitations of warranty and liability, shall remain fully applicable and enforceable in addition to the terms set forth in the Reseller Agreement.
Hosting Services
Effective as of May 7, 2025
PLEASE READ THIS SECTION CAREFULLY. IT CONTAINS IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS IN RELATION TO OUR HOSTING SERVICES.
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1. Description of Services
Managed WordPress Hosting. Our Managed WordPress Hosting plans are designed for performance, convenience, and security, these include essential hosting features such as automatic WordPress installation, daily backups (where included), core updates, server-level caching, and technical support for general hosting-related issues. This service provides an optimized environment for WordPress websites, reducing the need for manual administrative works.
Domain Registration and Management. We provide domain name registration, renewal, transfer, and DNS management services. Clients are solely responsible for maintaining accurate registration data and ensuring timely renewals to avoid service interruptions or domain expiration. Domain services are subject to the applicable registry policies and regulations.
Email Hosting Services. Our Email Hosting plans allow users to create and manage professional email addresses associated with their domain names. Based on your selected plan, features may include webmail access, spam filtering, email forwarding, and storage management. These services are intended for business or personal use and are subject to usage limits outlined in your specific plan.
Backup Services. Depending on your hosting package, automated daily backups of your website files and databases may be included. These backups are securely stored and may be used for restoration purposes in cases of data loss or corruption. Additional backup options may be available for an extra fee.
2. Your Obligations; Representations & Warranties
Disclosures. By using our services, you agree that if requested, you will provide accurate and complete information about the intended and actual use of your hosting account. You agree that we may be required to disclose your name and usage purpose to relevant domain registries in accordance with their policies. Your name and the contact details you submit (such as your address) may also be publicly available via WHOIS databases. Please refer to our Privacy Policy for more details HERE.
Use Restrictions. In addition to any other terms stated within this agreement, you agree not to engage in any of the following while using our services:
- Use our servers, hosting, or email infrastructure to transmit or support harmful activities such as mail bombing, DDoS attacks, packet corruption, or any activity that may threaten or disrupt our network or affect us, our customers, or third-parties.
- Attempt to hack or compromise the security of any server, whether ours or a third party’s, directly or indirectly via your hosted site or our infrastructure.
- Use our Services or your website as an anonymous or masked gateway.
- Use our Services or deploy any software, scripts, or configurations that cause excessive resource usage beyond acceptable limits defined solely at our discretion, as established from time to time.
- Use our Services or use hosting space primarily as file storage for unrelated backups, archives, or downloadable content accessed through other websites.
- Use our Services or Host materials intended primarily for external downloading that put a heavy load on our servers.
To ensure security and performance, we reserve the right (but undertake no obligation to) scan your account or site for malicious content, in the event we locate any such content, we may remove it without prior notice, even if it impacts your site’s functionality or results in data loss. In cases of severe compromise, we also reserve the right to conduct a full forensic review of your account or server.
If you are found to be in violation of this agreement or we determine that your usage threatens the integrity of our network, we reserve the right to disable or permanently remove your website(s) from our servers without prior notice.
Storage and Security. Our servers are not intended as long-term archives, and we shall have no liability to you or any other person for any data loss, corruption, or destruction of any of your content. It is your responsibility to ensure all content on your website or email account is backed up independently and protected appropriately. Even if you subscribe to our backup services, the primary responsibility for data integrity, security, and confidentiality remains with you.
Our services are not intended to provide a PCI-DSS or HIPAA compliant enviroment, and should not be used or considered as one. You shall not use the Service in any way, in our sole discretion, that shall interfere with the functioning or operation of our services or equipment.
Website and Server Content. You are solely responsible for providing, uploading, maintaining, and managing all content, files, databases, and media associated with your website. This includes all information displayed on or transmitted through your site. You agree that our support staff may access and modify your hosted content only when necessary for troubleshooting or fulfilling a support request. If you have added a backup plan to your service, additional terms will apply, but do not relieve you of the obligations stated here. If you install or request installation of any third-party software (not provided directly by WebServer), you affirm that (1) You are legally permitted to use and install the software; (2) All required licenses and fees have been paid for such use; and (3) The software does not violate the intellectual property rights or legal rights of any third party.
3. Space/Capacity Limitations
Storage and Plan Restrictions. All Web Hosting and WordPress Hosting services provided by WebServer, including those marketed as “unlimited,” are subject to reasonable usage guidelines.
Our basic hosting solutions are tailored to support the needs of personal projects, small businesses, and organizational websites, thus, we offer unmetered bandwidth under fair use conditions. Meaning we do not place strict caps on disk space, bandwidth, or the number of hosted websites, as long as your usage aligns with this Agreement and does not adversely impact server performance or other users’ experiences. Higher-tier plans offering greater capacity are available at an additional fee.
If your website’s consumption of bandwidth, disk space, or hosted content poses, in our sole opinion, a risk to the reliability, performance, or uptime of our network infrastructure, including servers, storage systems, or connected services, you may be required to upgrade to a VPS or Dedicated Server plan. We also reserve the right to take action, including applying resource restrictions, to protect system stability.
Due to system requirements such as the operating system, core files, and platform software, your usable storage may be less than the total storage advertised. Additionally, features like backups or installed add-ons may further reduce your usable space available.
All hosting plans, including unlimited packages, are bound by the following technical limitations (as applicable): (1) A maximum of 250,000 file entries (inodes) per account for Linux® Hosting Accounts; (2) A limit of 500,000 combined files and folders per account for Windows® Hosting Accounts; and, (3) No more than 1,000 tables per database and no more than 1GB of storage per individual database. Exceeding these limits may trigger a warning. If corrective action is not taken within a reasonable time, we reserve the right to suspend or terminate your account temporarily or permanently, without refund.
All Linux-based hosting plans are also subject to the following resource limits: (1) No more than 25% usage of a single CPU core; (2) maximum of 512MB of RAM; (3) Up to 100 concurrent website connections; (4) No more than 100 active processes; (5) A maximum disk input/output speed of 1MB/s. If you exceed these additional limits may result in slower site performance. Should you require additional capacity, you may upgrade to higher resource plans for an extra fee.
Our WordPress Hosting plans are intended solely for websites powered by the WordPress platform. Any non-WordPress-based websites must be hosted on a separate plan. Only one installation of WordPress is permitted per hosted site under these plans. If you violate these requirements, may lead to a warning. If the issue remains unresolved, we reserve the right to suspend or terminate your hosting service without a refun.
4. Other Limitations
Website/Server Content. You are strictly prohibited from hosting or incorporating the following types of content or scripts on any website hosted through our services: (1) Image hosting applications that permit anonymous users to upload and display images on another website; (2) Banner advertising platforms designed to serve rotating advertisements on external websites or devices; (3) File dump/mirror scripts that allow anonymous file uploads for external downloads; (4) Commercial audio streaming services beyond one or two streams; (5) Email scripts that enable users to send messages to custom recipient lists (commonly known as push-button mailers); (6) SMS gateways supporting anonymous or bulk message transmission; (7) Backup archives of external computers or websites; (8) Bittorrent tracking services; (9) Any script or application that negatively impacts server or network performance.
Content Delivery Networks (CDNs). At our discretion, we may provide access to a global network of servers used to cache and distribute your website content efficiently. These servers may be located in various regions, including but not limited to the United States. You agree and acknowledge that we may reserve the right to modify or discontinue you access to CDN at any time, with or without prior notice.
WHMCS License Agreement. We operate a WHMCS-based platform to offer customers advanced tools for account and hosting management. This environment enhances the overall user experience by simplifying administrative tasks. As a part of your Hosting Services subscription, you agree to comply with the WHMCS Terms of Service and End-User License Agreement, both of which are hereby incorporated into this Agreement by reference.
Certain hosting plans may include access to ManageWP, a centralized dashboard designed for managing multiple websites including, but not limit to, monitoring, backups, deployment, publishing, and security management. By using ManageWP through our services, you agree to the applicable ManageWP Terms of Service, which are hereby incorporated by reference into this Agreement.
cPanel. If your hosting plan includes cPanel, or if you have purchased cPanel as an add-on, your use of the cPanel software is governed by the cPanel End-User License Agreement. By using cPanel through WebServer, you acknowledge and agree to be bound by the terms outlined in that license agreement, which is incorporated into this Agreement by reference.
5. Dedicated Hosting
General. Our Dedicated Hosting services allow you with access to a server environment that is specifically configured for your hosting needs. This environment may be its own independent computer or may be a segregated area within a server used by others.
Server Access. If you purchase our Backup Service, you grant us permission to access your server for the sole purpose of installing, configuring, and backup software.
IP Addresses. From time to time, we may perform server migrations or hardware upgrades that require moving your services to different equipment. These actions, which may be necessary for maintenance, performance optimization, or infrastructure scaling, could result in the reassignment of your IP address, even if you were originally assigned a dedicated IP. We do not guarantee continued use of any specific IP address. Also, in cases when your plan includes multiple IP addresses, you are expected to use them efficiently. You agree that if less than ninety percent (90%) of your allocated IP addresses are in use within thirty (30) days of allocation, we reserve the right to reclaim the unused IPs without issuing any refunds.
6. Backup Services
General. This section applies to customers who have subscribed to our Backup Services. We provide both FTP and Database Backup solutions, available for an extra fee. Please note that during installation or routine maintenance, your server may be down, slow to respond, or unavailable to the public.
Backup Limitations. Our Backup Services come with disk space limitations that vary based on your purchased plan. Different fees may apply as you use more capacity. If your stored backups, including historical versions, exceed the plan’s applicable limit, additional charges may apply. It is your responsibility to monitor and manage your backup usage. If your backups surpass the permitted limit, we reserve the right, at our sole discretion, to either (a) reduce your stored data to remain within the allowed limits, or (b) automatically upgrade your storage allowance and apply the corresponding additional charges. By continuing service, you agree to these terms and authorize us to charge your payment method accordingly.
Limitations of Our Obligations. Except where otherwise noted in this Agreement, and subject to all applicable warranty disclaimers and liability limitations, we agrees to make commercially reasonable efforts to deliver FTP and Database Backup Services in line with the frequency specified in your selected backup plan. You acknowledge that backup services may be inaccessible or inoperable affected by various factors including, but not limited to: (1) Scheduled maintenance or repairs; (2) Hardware or software malfunctions; or (3) External conditions beyond our reasonable control, such as telecommunications failures, hostile network attacks, network congestion, security intrusions, or other unforeseeable disruptions. FTP Backup and Database Backup may not be available with all hosting plans. We reserve the right to store backups on servers different from those hosting your website. Even when our Backup Services are in use, it remains your sole responsibility to ensure that all website files and content are properly backed up and securely archived.
7. Support Services
General. Support is included as part of your paid service package. Our team provides support on a 24/7 basis; however, it is rendered in the order requests are received and subject to the availability of our support personnel. All assistance is offered on a “best-effort” basis without guarantees.
Premium Support. Premium Support is offered either through a subscription plan or on a pay-as-you-go basis. This service provides a higher level of assistance compared to standard support but is not unlimited. We reserve the right to collect fees for Premium Support in advance of initiating any work. Pricing is subject to change prior to commencement. Typically, Premium Support covers issues that fall outside the scope of our core services or are not caused by our software. You may be required to install specific support software that grants our team access to your systems for diagnostic, maintenance, file updates, or repair purposes.
Expert Services. If your support request extends beyond what your current service plan covers, we will let you know. We may offer to fulfill the request as a custom, billable service. You will be presented with a quote and must approve any charges before work begins. We reserve the right to require upfront payment. If we do not agree to provide custom services, we will not offer referrals. Additionally, we are not responsible for addressing any issue related to Expert Services beyond fourteen (14) days of completion.
You consent to being contacted by our support team via email or phone. Email correspondence will be stored as part of your account history in accordance with our Privacy Policy which is located HERE, and phone calls may be recorded and retained for quality assurance and training purposes as described in our Privacy Policy.
We reserve the right to refuse service if we believe our personnel may be subjected to harassment or unreasonable behavior. This includes requests involving explicit, offensive, or adult content (including, but not limited to, services such as adult entertainment, dating, escort, or similar material).
All support is offered on a “best effort” basis. We do not guarantee issue resolution or continued performance of resolved issues. In the case of an inoperable failure or defect, our assistance is limited to restoring software to its original state (provided you supply valid licensed copies). We do not reconfigure custom settings, install data, or provide tailored services beyond restoration.
Hosting Migrations. Website and file migrations can be technically complex. Hosting environments differ widely and may use proprietary or incompatible configurations. While we may assist you in migrating your website to or from our platform, this is offered solely as a courtesy and dependent upon the availability of qualified personnel and the complexity of the task.
We do not create backups or archives of your existing website or files during the migration process. We strongly recommend you back up all content from any third-party host prior to migration. If we do assist you with a migration, you agree that during the migration process, you must not alter your website or related files. After migration, it is your responsibility to review and verify that all content and functionality have transferred correctly.
Once the migration is complete and you are satisfied with the result, you will need to update your domain’s DNS settings in order to make the site live in its new location. Again, we do not handle post-migration backups or archiving, and changes to the website during migration are strongly discouraged.
We make no express or implied warranty that a migration will be successful, even if we have assisted you in the process. In addition to all disclaimers and liability limits described elsewhere in this agreement, you agree that we are not liable for delays, accessibility issues, or data loss arising from your Hosting Migration.
8. Account Termination; Limitations
Termination. Your Hosting and related Services may be terminated under the conditions (a) expiration of your applicable subscription term, or (b) if you violate any terms outlined in this Agreement. In the event of termination, you must cease using all Hosting and associated Services, release any IP addresses and server names assigned to you, and update the Name Server records in your domain registration accordingly. Any media, files, or other materials we may have provided to you during your time as a customer remain the property of us and were made available solely for use while you were our customer. These materials may not be reused, transferred, or deployed in connection with services from other providers. In the event of service termination, it is solely your responsibility to migrate your website, including all associated files and content, to another hosting provider. We do not transfer any files or backups to third-party providers. While we reserve the right to remove data immediately upon termination, we may retain and delete your website and related content from our servers within ten (10) days after the termination date of your services.
9. Third-Party Software
Third-Party Software. “Third-Party Software” refers to any applications or software developed and owned by external vendors (third-party providers) with whom we may establish agreements from time to time.
Operating Systems. Our Hosting Services may run on both Linux® and Windows® platforms. Each time you initiate a server, it will be provisioned with the operating system you select.
Modifications, Updates, and Discontinuation. We have the right, at our own discretion, to change, update, or stop offering any of our Services or software, including any Third-Party Software, at any time. You agree to cooperate with any necessary actions to implement such changes or updates as required. Please note that the software is licensed to you strictly for use in connection with the Hosting or related Services you’ve subscribed to, it is neither sold nor distributed for independent use. You may not use any software outside the scope of the Services for which you have paid. In order to enable the functionality of Third-Party Software, we may need to share certain personal data with the applicable third-party provider. You acknowledge that your use of such software is governed by any agreements we may hold with these third parties, and potentially by service or license agreements presented by either us or the third-party provider. Where a license or service agreement is applicable, your usage of the software constitutes acceptance of its terms. You are not permitted to download, install, or use any such software unless it includes or requires you to agree to the applicable terms and conditions. Additionally, you are prohibited from altering, modifying or removing any copyright, trademark, or proprietary notices that are contained in or on any software. Reverse engineering, decompiling, or disassembling the software is strictly prohibited unless explicitly allowed under applicable law. You understand and agree that both we and its third-party vendors (including affiliates and suppliers) make no express or implied warranties regarding any software associated with our Services. We disclaim any responsibility or liability (whether direct, indirect, or consequential) resulting from the use or performance of such software. Any support related to this software will be provided by us, not by the software’s original developers or vendors. Other terms and conditions contained elsewhere in this Agreement, including warranty disclaimers and limitations of liability, also apply to this section.
10. Service Uptime
General. We commit to making your website publicly accessible 99.9% of the time, calculated on a monthly basis throughout the calendar year.
Exclusions. Our uptime guarantee does not cover periods of unavailability that result directly or indirectly caused by: (1) Scheduled maintenance or repairs that we perform periodically; (2) Disruptions caused by your own actions or omissions, or those of your employees, agents, or representatives, including, but not limited to, issues stemming from custom scripts, coding errors, or faulty installations; (3) Failures or malfunctions caused by third-party software applications; (4) Instances where your website is technically reachable by the public but may load slowly, is partially inaccessible, or functions intermittently (this includes services like backups, certain add-ons, or email features); (5) Events that are beyond our control or could not have been reasonably anticipated; and (6) Outages arising from defects in third-party software, regardless of whether or not such software was installed by us. Additional exclusions may be specified under the warranty disclaimers and liability limitations detailed elsewhere in this Agreement.
11. Add-On Services
General. We provide a number of Add-On Services designed to enhance your Hosting experience including, but are not limited to, control panels, backup solutions (including FTP and database backups), monitoring tools, website builders, SEO features, SSL certificates, firewalls, and RAID configurations. Add-On Services are available for an additional charge. Availability of specific Add-Ons may vary depending on the Hosting plan to which you are subscribed. Please be aware that Add-Ons may consume a portion of your allocated storage capacity and, in certain cases, may require installation by us, such as additional hardware or software to which additional fees may apply. Some Add-On software/services may experience compatibility issues or interfere with other applications installed on your server or used in the operation of your website.
Add-On Service – End-User Agreements. Certain Add-On Services may require you to accept a separate End-User License/Use Agreement as specified by the third-party provider of the software or service. This End-User License / Use Agreement will be presented at the time of purchase, and your consent will be necessary to complete the transaction. The terms of these End-User agreements are included in this Agreement by reference and are binding on you.
Domain Name Registration
Domain names are available for registration through our services. Each registration is subject to the specific agreements of the relevant domain name registry and registrar, some of which are referenced below in part. By registering a domain name using our services, you acknowledge and agree to the applicable terms of the corresponding registrar and registry, all of which are incorporated by reference into this Agreement.
Domain names are registered under the client’s name and are managed by WebServer on your behalf. If available, domain privacy protection can be enabled at your request for an additional fee. You have the right to take full ownership of the domain name at any time upon request.
In certain cases, domain names may also be offered on a lease basis. A separate leasing agreement is required for such arrangements. Please contact us directly if you are interested in leasing a domain name.
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Refund Policy
Effective as of May 7, 2025
Standard Provisions
This Refund Policy is incorporated into and not in lieu of the Agreement.
Unless otherwise specified in the detailed refund policies outlined below, services that you purchased from us may be eligible for a refund if canceled within the following timeframes:
Annual Plans: Refunds are available within 30 days of the Transaction Date.
Monthly Plans (less than 1 year): Refunds are available within 48 hours of the Transaction Date.
Security Services with Remediation are non-refundable once a cleanup request has been submitted and the service process has started, including any automated scans.
The “Transaction Date” refers to the date on which any product or service is purchased, which includes the date any renewal payment is processed by us or through our website.
No Refund After Account Closure
Accounts will automatically be closed upon cancellation/termination of all services. To be eligible for a refund, you must submit your refund request prior to the closure of your account. Even if you qualify for a refund under our standard or specific refund policies, no refund will be issued if the request is made after your service has been cancelled/terminated for any reason.
The general provisions outlined above are subject to the more specific refund policies detailed below. In case of a conflict, the provision that is most favorable to us will take precedence. Please note that some services may not be eligible for a refund.
Specific Service-Related Refund Policies
WordPress Hosting
Refunds may be available based on the nature of your subscription and whether the service has already been provisioned. Monthly Subscription. Customers on a monthly subscription may be eligible for a refund if you terminate within 30 days of the Transaction Date and we have not yet activated the hosting service. No refund will be provided once the service is made available. Annual Subscriptions. Refunds may also be requested within 30 days of purchase, provided the service has not been provisioned. However, if hosting has already been activated, customers will be responsible for payment covering the first six (6) months of the subscription period. Any prepaid amount remaining after that may be refunded proportionally, based on the unused portion.
Domain Name Registrations/Renewals
Registrations and renewals of domain names, regardless of extension (e.g., com/net/org), are non-refundable once processed. This includes any fees paid for domain pre-registration. Terms set by the domain registry will take precedence in cases of differing refund period(s). No refunds will be issued after the domain has been registered or renewed.
Email Services
Refund may be available if you terminate within 30 days of the Transaction Date and we have not yet provisioned your Email Service. If access has been granted or service activated, no refund will be provided. Any cancellation received after 30 days from the Transaction Date will not be eligible for a refund.
Configuration or Expert Services
If we have already commenced any configuration or expert services at your request, no portion of the fees paid will be refundable. If services have not yet started, you may be eligible for a refund provided the termination is requested within 30 days of the Transaction Date.
Products and Services Not Eligible for Refunds
No refunds are available for products/Services offered through third-party providers (whether via license or integration), and a refund is not otherwise available to us from the third party.
Additionally, if a product or service is suspended, reduced in capacity or terminated by us in accordance with our Terms of Service, all related fees remain due and are not refundable, including amounts related to the period of any suspension or capacity reduction.
Refunds, if granted, will be net of any outstanding amounts due and may be reduced by applicable processing or transaction fees (such as bank transfer charges).
End Refund Policy
Last updated: May 13th, 2025
